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Management Skills
Communications Skills for Technical Professionals
For years, strong technical skills were all that you needed to be successful,
but today, being technically competent is not enough. Successful systems people
must communicate their ideas, wants and needs, and listen carefully to those of
others. Systems professionals need to communicate because the volume of
information continues to grow. You need to understand more. You need to explain
more.
Whether you usually communicate orally or in writing, this workshop will help
you improve your skills. Speak clearly in one-on-one, small group and
presentation situations. Listen more attentively to your co-workers. Put power
into your written communications. Attending this 3-day workshop will improve
your communication skills, making you more valuable and promotable.
Who Should Attend
Systems, MIS and operations managers, team leaders, project managers,
consultants, help center managers and staff, systems analysts, database
administrators, and programmers. Anyone who works with technical information or
technical professionals such as technical trainers, technical writers, technical
sales managers, and product managers.
Workshop Objectives:
- Gain self-confidence by mastering the steps proven to increase effective
communication.
- Uncover your personal communication style and how it affects all your
communications.
- Discover problem solving and
conflict resolution techniques that really work.
- Turn communication stumbling blocks
into stepping stones of career success.
- Minimize time spent on technical
support by communicating technical information in non-technical terms.
- Choose words and non-verbal clues
that sell your systems ideas to upper management.
- Diagnose sources of communication
problems and develop improvement strategies.
To request a comprehensive
curriculum outline click... HERE.
Last updated on
April 30, 2008
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