Voice over IP (VoIP) Technologies, Issues and Solutions

The telecommunications industry is evolving in significant ways. As new technology is constantly introduced and the demand for converged communications infrastructures soars, understanding the key technical concepts driving this modern revolution is essential to success in today's business environment.

This is a 2-day workshop covering all the major topics and issues involved in planning, deploying and managing a Voice over IP (VoIP) solution. Your attendance will expose you to the latest packetized voice, TCP/IP, voice transport, and industry best-practices including standardized session protocols (SIP and H.323), converged circuit/packet architectures, VoIP management, and current case studies in a multidimensional learning environment involving lectures, examples and exercises. The workshop will focus on applying the theory learned during the first part of the sessions with the practices of management, monitoring, and control of your organization's voice and packet environments. The examples and exercises will be oriented towards real-life situations in which the participants can incorporate their own experiences and get answers to questions concerning current problems and issues. During the workshop sessions, the concepts of understanding the "what" and "how" of designing, developing, and installing packetized voice systems will be integrated with the "why" and "wherefore" of sound communication planning and management of internal telephony infrastructures. Issues of preserving existing investments, staged implementations and solutions will be prominent throughout the session discussions to ensure the participant's grasp of making their packetized telephony environments practical, efficient, and cost-effective.

Who Should Attend

This workshop will be very beneficial to all those involved in an organization's information and telephony infrastructure efforts: informational services personnel, telephony administrators, technical support personnel, wireless engineers, network support personnel and their associated managers and supervisors. In addition, technical and management personnel from organizations that have deployed VoIP platforms, and need in-depth information on how to achieve improved return on investments from packetized voice services will also benefit from attendance.

Prerequisites

A basic understanding of data networking and telephony is assumed.

Workshop Objectives:

• Understand what VoIP is, and how it can positively impact an organization.
• Understand the impact of VoIP on an organization's local and remote operations.
• Discover the basics of PSTN signaling under SS7.
• Discuss TCP/IP technologies and their utilization throughout a network.
• Describe the use of VPNs for secure access over public networks.
• Explore both the H.323 and SIP architectures for supporting VoIP.
• Discuss RTP and its role in VoIP implementations.
• Discover the use of related protocols such as MEGACO/H.248.
• Describe the capabilities of VoIP software and hardware.
• Discuss the various vendor VoIP offerings and solutions.
• Describe Codecs used in VoIP and content streaming standards.
• Learning the impact of QoS (quality of service) issues on converged networks.
• Discuss FoIP (Fax over IP) and its applications.
• Review network implementation issues and testing.
• Discuss VoIP management and support challenges.
• Discuss telecommunications advances and industry trends.

Last updated on April 30, 2008

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