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Telecommunications
Fundamentals of Telecommunications
This 2-day program provides an overview of the rapidly changing
telecommunications technologies and the customer needs they satisfy. Beginning
with an update of the telecommunications industry, this workshop defines the
services provided by local exchange carriers and long distance companies,
followed by the customer voice systems (key, PBX, CENTREX, ACD, CTI, voice
response, etc.) and data applications (modems, multiplexers, LAN/WAN, routers,
hubs, etc.) and how customers employ these systems to solve business problems.
An overview of contemporary telecommunications circuits (analog, digital,
dedicated, switched, T1, T3, SONET, etc.) helps participants understand customer
connectivity alternatives.
Technologies like ISDN, VoIP, DSL, cable modems, communications servers,
speech recognition, frame relay, fiber optics and ATM are presented along with
other emerging trends affecting large and small users. The wireless section
explores evolving 2G and 3G PCS systems and features, highlighting the growing
wireless data and Wireless Web solutions. Participants will gain new
understanding of the telecommunications industry, its products/services and
where they fit in customers' enterprise networks.
Who Should Attend
Fundamentals of Telecommunications is designed as a basic training
boot camp for those needing a solid grasp of the structure, operations and
migration of the dynamic telecommunications field. Team members and managers in
sales, marketing, operations, finance, R & D, legal/regulatory, customer
service, IT and systems administration have all benefited.
Workshop Objectives:
- Understand the fast-changing telecommunications industry of the
mid-2000's.
- Clarify the differences between ILECs and CLECs.
- Understand telephone company and long distance company services and
architectures.
- Demystify hundreds of telecom acronyms and terms.
- Describe dial-up and dedicated circuit technology and applications.
- Discuss analog and digital transmissions.
- Differentiate among transmission media (copper, coax, satellite,
microwave, fiber optics).
- Explore cellular and PCS systems and services, including 2G and 3G
solutions.
- See how the SS7 network optimizes carrier architectures.
- Understand business phone systems (key, PBX, ACD, voice response, etc.).
- Understand digital transmissions (DS1/E1, DS3/E3, ISDN).
- Define data communications applications and protocols.
- Understand data communications hardware (modems, multiplexing, emerging
technologies).
- Demystify the "56K" V.90 modems and the V.90 "Internet on
hold" modems.
- Understand the basics of legacy and contemporary LANs - 100 Mbps and up.
- Discuss LAN and WAN hardware and applications.
- Explore emerging WAN solutions (frame relay, ATM, etc.).
- Explore the Internet's components and operations.
- See how TCP/IP makes the Internet go.
- Find out how voice goes over IP networks - LAN, WAN and the Internet.
- Decide if the new server-based phone systems are right for your
organization.
- Understand the myriad of Internet access alternatives – xDSL, ISDN,
cable modems, wireless and POTS.
To request a comprehensive
curriculum outline click... HERE.
Last updated on
April 30, 2008
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